Refund policy

Returns

We accept return requests within 30 days after delivery. To be eligible, the item must be in the condition received, with its original packaging and proof of purchase. Reasonable inspection is allowed; a refund may be reduced if handling has diminished the item's value.

Start a return by emailing support@targonglobal.com with your order number and reason for return. Do not send goods before the return is approved. We will provide the return instructions and destination appropriate to your order. Unauthorised returns may not be accepted.

United Kingdom cancellation rights

UK consumers may cancel an online order without giving a reason by notifying us within 14 days after delivery. After notifying us, the goods must be returned within the next 14 days. Our 30-day return policy does not reduce these statutory rights.

For a valid UK cancellation, we will refund the purchase price and the cost of our least expensive standard outbound delivery option. The refund will be made to the original payment method within 14 days after we receive the goods or evidence that they were returned. We may reduce the refund for handling beyond what is necessary to inspect the goods.

For a change-of-mind return, the customer is responsible for the direct return cost unless we agree otherwise. We pay reasonable return costs when an item is faulty, damaged on arrival, or incorrect.

Damaged or incorrect items

Inspect your order on delivery and contact us promptly if it is defective, damaged, or incorrect. Include the order number and clear photos so we can resolve the issue.

Exceptions

We cannot accept gift cards, personalised goods, hazardous materials, or sealed hygiene goods after the seal has been broken. This does not affect rights relating to faulty or misdescribed goods.

Exchanges

The fastest way to exchange an item is to complete an approved return and place a new order.

Refunds

We will confirm the outcome after inspecting the return. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

Optional UK cancellation notice

You may cancel by emailing us a clear statement. You may use: "I give notice that I cancel my contract for the following goods: [goods]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]."

Nothing in this policy limits any mandatory consumer rights.